Information We Collect

When you use sorlemavinte's services, we collect different types of information to provide you with better budget management tools. The information we gather falls into several categories.

Information You Provide Directly

This includes data you give us when creating an account or using our services:

• Your name and email address
• Contact details including phone number and postal address
• Financial information such as transaction details you choose to categorize
• Budget preferences and spending categories you set up
• Communications you send to our support team
• Feedback and survey responses

Information We Collect Automatically

When you interact with our platform, we automatically collect certain technical information:

• Device information including type, operating system, and browser
• IP address and approximate geographic location
• How you navigate through our site and which features you use
• Session duration and pages visited
• Referral sources that brought you to sorlemavinte

Financial Data Handling

We understand that financial data is sensitive. When you connect bank accounts or import transaction data, we only collect the information necessary to help you categorize and manage your budget. We don't store your banking credentials—connections are made through secure third-party services that comply with Australian banking regulations.

How We Use Your Information

We use the information we collect for specific purposes that help us provide and improve our services. Here's what we do with your data:

We analyze usage patterns to identify which features are most helpful and where people might be struggling. This helps us build better categorization tools and improve the overall experience—but we do this using aggregated, anonymized data whenever possible.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures including encryption, firewalls, and secure socket layer technology to protect your data.

Access to your personal information is restricted to employees who need it to perform their jobs. All staff members are trained in data protection and bound by confidentiality agreements.

Data Retention Periods

We keep your information for as long as your account is active. If you close your account, we'll delete or anonymize your personal data within 90 days, except where we're required to keep it longer by law. Here's our retention schedule:

1. Active account data: Retained while your account remains open
2. Transaction history: Kept for 7 years to comply with tax record requirements
3. Communication records: Maintained for 2 years after your last interaction
4. Marketing preferences: Stored until you opt out or close your account
5. Technical logs: Automatically deleted after 12 months

Sharing Your Information

We don't sell your personal information to anyone. That's not our business model, and it never will be. However, we do share data in limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, and analytics services. All service providers are carefully vetted and required to protect your information according to Australian privacy standards.

Legal Requirements

Sometimes we're legally obligated to disclose information. This might happen if we receive a valid court order, subpoena, or government request. We'll notify you if this occurs unless we're legally prevented from doing so.

Business Transfers

If sorlemavinte is acquired by or merges with another company, your information may be transferred to the new owners. We'll notify you before this happens and explain any choices you have.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days. Just send a request to our privacy team, and we'll verify your identity before sending the data.

Correct Inaccurate Information

If any information we hold is wrong or outdated, let us know and we'll fix it. You can update most details directly through your account settings. For other corrections, contact our support team.

Delete Your Data

You have the right to request deletion of your personal information. We'll honor this request unless we have a legal obligation to retain certain data. When you delete your account, we remove all personal information within 90 days except for transaction records required for tax compliance.

Opt Out of Communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional message. We'll still send essential service-related communications about your account.

Export Your Data

If you want to move your budget data to another service, we'll provide your information in CSV format. This includes all your categorized transactions, budget settings, and spending reports.

Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and understand how people use it. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Required for basic functionality like logging in and navigating the site
• Analytics cookies: Help us understand which features are popular and where users encounter problems
• Preference cookies: Remember your settings and choices to personalize your experience
• Security cookies: Protect against fraud and unauthorized access

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect how well our platform works for you.

Australian Privacy Principles Compliance

sorlemavinte complies with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988. We're committed to transparent handling of personal information and maintaining your trust.

If you believe we've breached the Privacy Act, you can file a complaint with the Office of the Australian Information Commissioner (OAIC). However, we'd appreciate the chance to address your concerns directly first—contact us and we'll work to resolve any issues.

International Data Transfers

While your data is primarily stored in Australia, some of our service providers operate globally. When information is transferred overseas, we ensure the receiving country has adequate privacy protections or we put contractual safeguards in place.

Children's Privacy

Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform. The "Last updated" date at the top shows when the most recent changes were made.

We encourage you to review this policy periodically. Your continued use of sorlemavinte after changes are posted means you accept the updated policy.